Jumia Travel hosts largest Customer Experience Training in Lagos

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Lagos, Nigeria, 2015, August 24 – Africa’s No.1 hotel booking portal, Travel.Jumia.com, organised the second edition of its Customer Experience Training tagged, “CUSTOMER SERVICE…MY RESPONSIBILITY” on the 22nd of August, 2015 at its head office in Yaba, Lagos.

This month, the programme was facilitated by Bruce Prins, an internationally renowned hospitality expert and other seasoned professionals.

Highlighting the importance of the event, Marek Zmyslowski, Managing Director Jumia Travel Nigeria expressed, “Customers deserve to receive additional value for the services they pay for that is why we at Jumia Travel are passionate about supporting the growth of the hospitality industry and showing our partner hotels the skills they can apply to keep their guests patronizing them as often as possible.”

The penultimate workshop which had over 50 reception and front desk personnel in attendance had stakeholders equipped with vital proficiency skills required to grow and retain clientele patronage as well as improve service experience.

Speaking on the need to grow the quality of services delivered by staff at hotels, Bruce Prins said that training this vital segment of the market was a novel idea because the hospitality business “is about people, for the people by people.”

The next Customer Experience Training is scheduled to hold in September, 2015.

Jumia Travel was founded in 2013 and has within two years raised the bar as one of the most innovative and service-focused e-commerce companies in the West African market space. Jumia Travel has consistently pushed novel boundaries in make travelling for business and leisure a convenient process for its clients.

At present, the company offers a bouquet of unbeatable discounted prices to 7,000 hotels in Nigeria and more than 25,000 spread across the continent.

Since Jumia Travel began operations, branches have been opened in Lagos (Nigeria),  Dakar (Senegal), Abidjan (Ivory Coast), Douala (Cameroon), Nairobi (Kenya), Accra (Ghana) and most recently Tanzania.

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